![]() ![]() The whole unit was replaced and covered by our extended warranty." It was recognized as being a manufacturer flaw. "Cue display screen developing "spider webbing" a condition where the screen starts to shatter from heat exposure. The area was all along the bottom of the screen where the infotainment system buttons were displayed." "LCD Screen has de-laminated from the touch layer rendering a dead area on the screen where touches were ignored. ![]() Purchased new one from Amazon and had mechanic install for less than $200. "CUE screen cracked from within inside of unit which caused failure of radio, phone connection,etc. "General Motors CUE system computer is terrible." It would stay blank for just a few minutes and then return to the full screen."Įxternal music device interface (e.g., smart phone, MP3 player) "Display would randomly go blank either while just listening to radio or looking at the navigational map. Again biggest problem was the gel was leaking out of the screen" Replaced for under 300 using screen purchased on the Internet.Very pleased with the replacement works great now with no problems or lag when pressed in any part of the screen. Dealer wanted way too much money to replace and upwards of thousands. "This was part of the problem that was previously discussed with the CUE system. The dealer was aware of this and repaired the system free of charge." "Some of the features of the CUE system didn't work when purchased. Sometimes have to shut engine off and then restart to get CUE system to work." Have to turn system off and then may or may not reset. Freezes up, or screen just jiggles and accepts no commands. Took car back to dealer and they replaced the CUE screen. I desire a new-used vehicle with embedded navigation, compared to Onstar call in for directions." The backup camera has horrible resolution and makes it very difficult to see whenever I use it, which is always! The mechanics at the dealership where I work, cannot fix it to make it clearer, I just have to purchase a new-used vehicle and hope for the best. "Touch sensor pad had to be replaced at the dealership where I worked. "The display screen was slow or would freeze up. "The cue system screen had to be replaced. Fortunately, we have a extended warranty coverage and were able to get it replaced." "The Cadillac CUE Infotainment Center is a known issue. Dealer couldn't tell me how to correct it. The screen has work fine since it was replaced." ![]() They replace it with a screen made by a different supplier. They said the original supplier made defective screens. We took it to the Cadillac dealer and they replaced it for free. However, the displayed within three years, which to me is indicative of poor design" CUE display was replaced under warranty by dealership. "CUE display screen buttons stopped responding to touch in lower center of display. "Display screen would freeze and become none responsive" "Fuzzy, blurred screen in 50-68 degree weather and vehicle is garaged in evenings" An X indicates that the vehicle was not manufactured for a specific year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Based on this data and further analysis, we predict reliability for the latest year. Extra weight is given to the more serious areas such as major engine or transmission problems. The results are presented relative to the average model that year. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. ![]()
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